MyDeadline 技术支持
如果 MyDeadline 出现崩溃、数据异常、通知异常或 Widget 不更新等问题，请先参考以下排查方法。仍无法解决时，可以直接联系开发者。
联系前建议
- 将 MyDeadline 和设备系统更新至你可用的最新版本。
- 完全退出并重新打开 App；必要时重启 iPhone 或 iPad。
- 确认网络连接、麦克风权限和通知权限符合所测试功能的需要。
- 涉及数据恢复前，先通过“设置 > 数据”导出当前数据或检查文件备份。
任务、Deadline 与规划
创建失败或显示异常时，请确认日期范围有效、当前分组正确，并尝试从“今日”页或日期详情页的添加按钮重新创建。
语音创建
确认已在 App 设置中启用语音创建并同意必要的数据处理，同时在系统设置中允许麦克风访问。语音创建需要网络连接，并受每月使用限额约束。
Widget
先打开 MyDeadline 并完成一次数据保存，随后等待系统刷新。若仍未更新，可移除 Widget 后重新添加；Widget 的刷新时机最终由系统调度。
通知
检查 App 内“设置 > 每日推送通知”和系统“设置 > 通知 > MyDeadline”。勿扰模式、专注模式及系统通知摘要可能改变送达时间。
备份、导入与恢复
文件备份位于“文件 > 我的 iPhone/iPad > MyDeadline”。恢复会覆盖相应数据，请在操作前导出当前数据，并确认选择了正确的 .mydeadline 文件。
发送反馈时请提供
- MyDeadline 版本号和构建号；
- 设备型号及 iOS 或 iPadOS 版本；
- 可重复问题的具体操作步骤、预期结果和实际结果；
- 必要时附上已遮挡个人信息的截图或 TestFlight 反馈。
请勿在邮件或截图中发送身份证号、密码、API 密钥、完整私人日程、非必要的语音文本或其他敏感个人信息。
数据与隐私请求
关闭语音创建、清空本机语音记录、删除 App 内容以及文件备份的方法详见隐私政策。服务器端匿名用量记录的删除请求也可通过上述邮箱提出。
MyDeadline Support
If MyDeadline crashes, displays data incorrectly, delivers notifications unexpectedly, or does not refresh its widget, try the troubleshooting steps below. Contact the developer if the issue continues.
Before contacting support
- Update MyDeadline and your device operating system to the latest versions available to you.
- Quit and reopen the app. Restart your iPhone or iPad if needed.
- Confirm that network access, microphone permission, and notification permission are available for the feature you are testing.
- Before restoring data, export your current data or review file backups under Settings > Data.
Tasks, Deadlines, and plans
If creation fails or an item displays incorrectly, confirm that its date range is valid and that the correct group is selected. Try creating it again from Today or a date-detail screen.
Voice Creation
Enable Voice Creation in the app, consent to the necessary data processing, and allow microphone access in System Settings. Voice Creation requires a network connection and is subject to a monthly usage limit.
Widgets
Open MyDeadline and save data once, then allow time for the system to refresh. If the widget remains stale, remove and add it again. Final refresh timing is controlled by the system.
Notifications
Review Settings > Daily Notifications in MyDeadline and Settings > Notifications > MyDeadline in the system. Focus modes and notification summaries may affect delivery time.
Backup, import, and restore
File backups are available under Files > On My iPhone/iPad > MyDeadline. Restoring can overwrite data, so export the current data first and confirm that you selected the intended .mydeadline file.
Include in your report
- The MyDeadline version and build number;
- Your device model and iOS or iPadOS version;
- Exact steps to reproduce the issue, the expected result, and the actual result;
- If necessary, a screenshot with personal information redacted or feedback submitted through TestFlight.
Do not send identity numbers, passwords, API keys, complete private schedules, unnecessary voice transcripts, or other sensitive personal information in email or screenshots.
Data and privacy requests
See the Privacy Policy for instructions on disabling Voice Creation, clearing local voice history, deleting app content, and removing file backups. You may also use the email above to request deletion of anonymous server-side usage records.